1. "Customer Satisfaction".
a. Why is customer satisfaction so important?
b. Identify a company that has great customer satisfaction in your opinion.
c. What do they do to demonstrate customer satisfaction?
d. Is this cost effective?
e. Why or why not?
2. "Deming".
a. Review Deming's 14 management principles. Give an example of a company that you know that is living out one of the principles.
b. What are they doing to execute the management principle?
c. Do you agree with this management principle?
d. Why or why not?
3. "Company Utilization".
a. Give an example of a company that has great utilization.
b. What do they do to balance utilization?
c. Identify their slow times and their peak times.
d. Give an example of a company that has poor utilization.
e. What do they do to balance/incentivize utilization?
f. Identify their slow times and their peak times.
4. "Manufacturing Utilization".
a. What can be done in manufacturing to balance out peak and low times within the work force?
b. How do you generate more working hours or cut back on working hours and still consider the soft side of people's needs financially and work/life balance?
c. What are good solutions to these problems in your opinion to remain business competitive and satisfy people's human needs?