Discussion
Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples. (Answer in 100 words or less)
What's a poka-yoke? What are examples of a service poka-yoke and a manufacturing poka-yoke? Why is its importance to an organization?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.