1.What are Ben and Jerry’s strengths related to customer service? 2. What is the customer service philosophy of this organization? 3. In what ways is Ben & Jerry’s listening to their customer? 4. What customer-friendly systems are being used by Ben & Jerry’s? 5. What service culture aspects would you change and why? Noting that you would not change anything is not an acceptable response. This question should reference the model outlined in Chapter 2 of your text, as well as strategies for promoting a positive service culture.