Problem
Based on the reading of the Case Study, "Physician Performance Report Accuracy and Timeliness" found from the Fundamentals of Performance Improvement:
1. The performance consultant in this case study uses a variety of approaches for identifying gaps and causes. What approaches would be most and least effective in public education? Explain why.
2. Using the performance consultant's approach (methods, tools, questions) how should it be assessed for conducting the gap and cause analyses in this case study?
3. Is it better to use different or modified approaches to conduct these gap and cause analyses? Explain.