Assignment 1: Conflict Resolution and HR
Working with teams that extend beyond national boundaries can be challenging. Different norms, work styles, values, and laws need to be taken into consideration to succeed. Communication is imperative as is sensitivity to the needs of all parties.
Review the scenario you read in M1: Assignment 3.
Imagine you work for a US-based firm and are partnering with a team of workers stationed in a progressive Middle Eastern country. The team's purpose is to develop a modern marketing campaign for a financial services customer. Their goals include completing the campaign design on time, satisfying the customer, and integrating the expertise represented by employees in each country to deliver a quality product to the client. The team is on a strict deadline and reputations and bonuses are at stake.
Respond to the following:
What could HR do to ensure a harmonious work environment?
What challenges does a manager face in this situation?
What approach should a manager take to ensure cooperation rather than resistance?
What role does communication play in this scenario?