Problem
Mrs. Holz, the parent of an 11-month-old, withdrew her child from the service without any explanation after 4 months in care. Another parent told the Director that she and the family have a mutual friend who said the family was unhappy that there seemed to be a different educator in the room every day.
The child's primary educator had been on extended sick leave and the Director had not been able to employ a full-time replacement, instead relying on a series of causal staff. The Director had not informed parents of the reason for the many changes in staff.
Task
In this situation what information should have been provided to families and carers? And What alternative strategy could have been put in place to cope with this team member's absence (give a reason for your suggestion)?