Case Scenario 1
The Director Team at St. Francis Nursing Home has been asked to create and implement a program to retain nurses. Nursing staff collectively felt that their administration did not fully understand a nurse's job duties and did not provide a way for the nurses to share their concerns about the work environment. Morale is low, and nurses have been resigning at a rapid pace. They are currently at a turnover rate of 22%.
Case Scenario 2
The staff members at Smiley Hospital are assigned to specific patient age groups and their responsibilities differ across the floor. The staff has been complaining that their evaluations do not accurately measure their responsibilities, and they are being measured on performance outcomes they cannot control. Morale is low because they believe their work is not being recognized. The directors at Smiley Hospital have been challenged with developing a new way to fairly assess individual performances according to their various job descriptions.
Case Scenario 3
The quarterly reports of expenditures for all the St. Agnes Health System have been distributed. You are the Director Team for the Orthopedic Clinic, and your area has seriously overspent its budget for the third consecutive quarter. There are rumors circulating that your job depends on reducing costs for supplies, the most expensive item on the list. Other rumors suggest that all the clinic nurses fear they will lose their jobs if the poor financial report for the clinic causes the board to convert the clinic into an urgent care. Although morale has been low, you have been adequately staffed and there seems to be an increase in sick calls by everyone on the team.
Use the steps of the decision-making process regarding your assigned scenario.
Create a 7- to 12-slide Microsoft PowerPoint presentation that addresses the following:
Identify the purpose -
• Identify the challenges of being a manager.
Set the criteria -
• Explain the goals you want to achieve as a manager.
Weight the criteria -
• Explain the goals in order of importance as a manager.
Seek alternatives-
• Analyze alternative tools a manager can use to motivate staff.
• Analyze how a leader can use these tools to motivate staff.
• Explain how leaders and managers motivate staff differently.
• Explain tips managers can use to empower staff.
Test alternatives-
• Analyze how positive modeling can be used in this scenario and the alternatives available for modeling.
• Analyze how managers can incorporate mentorship into daily responsibilities.
Troubleshoot-
• Explain how to address resistance from staff.
• Explain the issues that may impede the achievement of goals.
Evaluate the action-
• Evaluate how goals will be measured to ensure success.
• Analyze the ethical considerations in leadership and management.
• Explain other management decisions that must be considered in the scenario to improve employee morale.
• Analyze how the success of the decisions will be measured.
Cite a minimum of 5 references.