Problem: The Milinder Recycling Company has experienced significant growth over the past two years. Due to this growth, the company is currently encountering problems in the following areas:
Especially among new hires, there is an extremely high turnover rate.
People who have worked for the company for short periods of time (sometimes only a few months) have been promoted to management positions. Several of these new managers lack sufficient management experience. This has led to poor leadership and weak communication between employees and managers.
The IT infrastructure, especially the personnel and inventory databases, is no longer adequate for the new size of the company.
The company has taken on substantial debt in order to expand to new markets, but several of the new markets have been very slow. It now seems questionable whether some of these new markets will ever be successful enough to justify the amount of debt.