Please ensure that this is submitted as a paper. This should be a minimum of two pages not including your APA cover page or conclusion, double-spaced, in 3rd person, and have an introduction and conclusion. Also, please use APA headers to separate the topics that you are addressing and cite your references. You need to use at least two references on this paper. Conduct a search to find a case in business re-engineering, similar to some of the cases mentioned in this chapter (e.g. Ford, Mutual Benefit Life, Hewlett Packard).
Was an ERP system associated with the business-process re-engineering?
What business benefits were derived from adopting "best practices"?
What obstacles needed to be overcome as a result of implementing changes in workflow, work methods, and work systems?