Wally’s World orders a 10-day supply of ice cream whenever on-hand inventory falls below the reorder point. Lead time for ice cream is one day. On Monday, September 30, the clerk found 18 gallons of ice cream in stock. The sales are normally distributed with a mean of 20 gallons per day and a standard deviation of 9 gallons per day. Desired customer service level is 99 percent.
What reorder point for ice cream provides a 99 percent customer service level?