Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers
|
Criterion
|
Importance Weight
|
Provider Ratings
|
|
Manila
|
Delhi
|
Moscow
|
|
Flexibility
|
0.5
|
5
|
1
|
9
|
|
Trustworthiness
|
0.1
|
5
|
5
|
2
|
|
Price
|
0.2
|
4
|
3
|
6
|
|
Delivery
|
0.2
|
5
|
6
|
6
|