1. Into what three content categories can most business messages be organized? What group will make up the bulk of your messages?
2. How can you save the reader's time and make your business mes- sage easy to comprehend at a glance?
3. What kinds of messages are sent as are interoffice memos?
4. When is it important to send a business letter rather than an e-mail?
5. What are the most emphatic positions in a message, and what goes there?
6. What should you include in the closing of a request message?
7. How should instructions be written? Give a brief original example.