Assignment:
You have been sitting in the waiting room of your doctor’s office for an hour. With the knowledge that products are different than services, develop a list of the things the office manager could do to improve the overall service delivery. Consider how the office might overcome problems associated with the tangibility, separability, variability, and perishability of services.
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.