Using the information presented in the interview and Internet articles, discuss any points you found particularly helpful in understanding the implementation of an operating model. Include any information you believe adds to the material in the text, or any areas where you see disagreement between the resources.
I found this article of enterprise architecture very helpful because it told us how the author explains the approach to understand use and results
NIH recognized its lack of understanding about users of EA. At first, they thought they knew what users needed - technical details. However, they questioned if they really knew who consumers of EA at NIH were. What do these consumers expect in EA and really need in order to realize its benefits? How can NIH reach out to the community to inform them about EA using the website and other communication channels? To answer these questions, NIH partnered with Sapient to conduct in-depth research and further define and inform users of EA at NIH
On the foundation on the study of the interview , I like user segments and key question charts and especially Fxer-Doers and how to make it work.