Using the Balanced Scorecard System analyze an organization you know well. On a scale from one to three -- with 1 being low, 2 being medium, and 3 being high -- rank the organization as to these four measures:
Financial success
Customer relationships
Key internal processes
Learning and growth opportunities
Provide one example for your rating for each of the four items. Here are sample statements for you to consider and to help stimulate your thinking.
Financial success = 3 because sales have increased significantly
Customer relationships = 1 because our company has recently lost two major customers
Key internal processes = 2 because our call center is critical to our success and our average length of our calls has been reduced but our staff turnover has increased
Learning and growth opportunities = 3 because our company is offering new work/life balance training to all of our employees.