A customer goes to a coffee shop, waits in the queue and places his order.
Entry:
The Cycle Time is 1.5 mins/customer
The Throughput is 0.66 customers/min
The Capacity is 40 customers/hr
Order Taking:
The Cycle Time is 1.8 mins/customer
The Throughput is 0.55 customers/min
The Capacity is 33 customers/hr
Using Little's Law, please explain with steps, how to determine the number of people in the queue (buffer) and the time they spend in the queue.