1. Use the Drag and Drop function to put the following events in the order they occur in the Amazon product receiving and order fulfillment process:
Put the item in a bin/tote.
Once the item is in its bin in its specific location, it is on sale on the website
A customer purchases the item from Amazon.com
Receive product from the vendor on 53 foot trailers, on pallets or in case quantity.
Create a virtual receipt of every item to transfer ownership of the item to Amazon
The tote is sent to a specific location in the fulfillment center, where it is scanned in so that Amazon knows its exact location in the warehouse.
Sometimes within just 15 minutes, a worker picks it, packs it into a box, SLAPs the box, then sends it to the customer using the appropriate shipping method.
2. The Amazon manager in DuPont, WA described an operations management practice the company uses to deal with peak shopping times, “We get as many people in the building as we possibly can to get our customer orders out.” This is an example of a combination of _____________operations management strategies.
Choose...(Inventory Management and Maintenance, Design of Goods & Services and Managing Quality, Human Resources & Job Design and SchedulingLayout, and Supply Chain Management, Process & Capacity Design and Location )
3. The Kiva robotics platform has enabled Amazon to store the inventory in a much more condensed manner and it has enabled us to stow and pick some of the inventory at a quicker rate. Deciding to move from human stowing and picking to robotic storing and picking is an example of two operations management strategies: ______________________________ and ____________________________.
a. Human resources and job design; Layout strategy
b. Layout strategy; process and capacity design
c. Location strategy; Layout strategy
d. Layout strategy; supply chain management
4. Amazon uses a ____________________ to receive, route, and pick inventory, which increases facility utilization and decreases labor costs.
Choose...random stocking strategy and Automatic Identification System (AIS), cross-docking strategy and Automating Shipping & Handling (ASH), customizing and quasi-warehouse fixed position layout and Computer Numerical Control (CNC)