1. Urgency is driven by
a. Too much happy talk from senior management.
b. The absence of a major and visible crisis.
c. Low overall performance standards.
d. Compelling business reasons for change.
e. Too many visible resources.
2. Authority is defined as
a. A person being assigned a task that he or she is supposed to carry out.
b. The expectation that staff will take corrective action when necessary.
c. The legitimate right to tell other people what to do.
d. The procedures that link the various parts of the organization to achieve the organization's overall mission.
e. The assignment of new or additional responsibilities to a subordinate.