One of the unique aspects of life in any professional environment is the specialized terminology that is used to communicate within departments and institutions. Unfortunately, the unique terminology is frequently learned the hard way through individuals questioning what a certain word or abbreviation means. Customers, both internal and external, may have a difficult time knowing the meaning of specialized terms. This specialized terminology is commonly called a departmental factoid.
Create a list of departmental factoids that would help your customers to better understand how to speak the language of your specific area (please identify your area as well as the factoids- for example College of Business ; IE report; the abbreviation stands for Institutional Effectiveness).