Understanding the importance and meaning of body language is a key component of communication even a service encounter. Complete the "Search It Out" Internet search, Prepare a two-page report on two of the topics listed. Be sure to choose sites which are quality scholarly references. Now that you have learned some of the basic of nonverbal communication and impact it can have on your customers relationship, use the Internet to explore the topic further. Select topics from the following list check out as many reputable sites as you can find, and prepare report of these two pages in length two pages in length to present to your peers.
Body language
Nonverbal clues
Gender communication
Dr. Albert Mehrabian
The role of voice clues in nonverbal communication
Professional Appearance and grooming for the workplace
The impact of culture on nonverbal clues
Spatial distances