Purpose: To understand the core values of APF. A major part of APF is that it is client-based and client-driven. This requires greater involvement of the customer in the project than was expected under TPM. Discuss strategies on gaining greater customer involvement in an APF project, especially for customers who are busy with other projects and functional duties. A common strategy for the customer would be to send in people who may not have decision-making authority but are "warm bodies" just sent to sit in on meetings. What can the project manager do in this case?