Capacity management is strategic issue. If it isn't properly planned and implemented, it may impact the entire success of firm. In The World Is Flat: A Brief History of the Twenty-First Century, Thomas L. Friedman wrote regarding capacity management and globalization as part of the strategies of companies. On the basis of your understanding of the strategic capacity management, explain the concept of outsourcing and off shoring as a strategy to manage capacity. Is this trend, or does it appear to be long-term strategy for companies? Don't think just about US companies. Look for instances of non-US companies as part of your research.