Question 1: List four types of focus dimensions used in operations management.
Question 2: What are three ways to develop new products?
Question 3: A visit to a hair salon can produce a tangible result - a new appearance for the customer. Hence, the output of hair salons is a manufactured good, not a service. (True or False)
Question 4: Revolutionary changes in operations are advocated by proponents of which of the following?
A. Business process re-engineering
B. Electronic commerce
C. Total quality management
D. Manufacturing strategy E. Mergers and acquisitions)
Question 5: Implementing ERP usually requires major change in the way the enterprise is run. (True or False)
Question 6: Describe the cycle of product quality.