Question:
Trouble Ticket Reporting Systems
Search the Internet for two trouble ticket reporting systems. For each of these, consider the following:
Describe the top five categories of problems.
Within those five categories, what question occurs most frequently?
What specific conclusions can you draw from looking at your answers to these questions?
How might you help your network maintenance with your specific answers?
Do you see any advantages in any particular trouble ticket reporting system?
Compare the two different systems and present your findings in tabular format.