Training can increase revenue. The revenue could come from increased quality of the customer experience due to the impact of training.
Make assumptions about the costs in each of these direct cost categories and any other direct costs you can think of. Also assume that you can expect a 10-percent reduction in each of these categories. Generate the direct cost savings estimate due to the training.
Training can also impact the bottom line by reducing indirect costs. These are costs that may not be obvious, but that are still important. For example, the safety of work processes or equipment can be improved due to training if workers handle materials or equipment more safely. Em- ployee turnover can also be reduced, because of improved job satisfaction due to the training.