Task: Total Quality Management (TQM) Survey Paper
1) Manufacturing
2) Service
3) Non-profit
Research one organization representing each sector. Prepare a 1,900 to 2,100-word paper in which you explain the value of quality in relationship to customer satisfaction within the three organizations/sectors that you have selected and be sure to include a description of the need for customer-driven quality for each of the organizations. Include a matrix that outlines the differences between the strategic role of TQM within each of your chosen organizations/sectors. Finally, assess the importance of leadership within each of your organizations as it relates to quality.