Question 1. What is the value of total quality management from a strategy-executing standpoint? How does TQM differ from business process reengineering?
Question 2. Explain what Six Sigma quality control programs are all about and how their use can contribute to a company's strategy execution effort.
Question 3. What action steps can managers take to build a total quality culture and instill a strong commitment to continuously improving how strategy is being executed?
Question 4. Discuss how the Six Sigma process of define, measure, analyze, improve, and control (DMAIC) works. What is the logic underlying the DMAIC process?