Tony has been sent to sales training and the final


Tony has been sent to sales training and the final examination requires delivering an effective sales presentation. If he passes this examination, he will be placed into a sales job. If he does not pass, he will be let go from the company. In assessing Tony’s performance, the trainer remarks that although his talk was solid as far as content, he did not pass. The trainer fails to mention that the talk lacked several elements of excellence. Tony’s presentation graphics were inconsistent, he mumbled, and he failed to answer any of the follow-up questions. Tony throws the evaluation at the trainer, shouting, “Whatever, dude!” and slams the door on the way out. The trainer’s failure to discuss these aspects of Tony’s presentation performance demonstrated a lack of attention to which form of fairness or justice?

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Operation Management: Tony has been sent to sales training and the final
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