Tommy DesDain is the sales representative for the Holiday Zoo. He sells events, such as wedding receptions, corporate dinners, and fundraisers that are held on zoo grounds. Tommy has just finished negotiating all the details of Carole Madison’s upcoming wedding reception and is preparing to close the sale. Carole is considerably interested in having her wedding at the zoo but seems to need help envisioning the process and benefits. She seems to be experiencing buying anxiety, so Tommy creates a two-column chart. One column is titled "Reasons for Buying Now" and another column is titled "Reasons for Not Buying Now." Tommy is most likely engaging in a(n) ________ close.
a. multiple option
b. combination
c. impending event
d. management
e. balance sheet