To an operations manager the critical customer, Operation Management

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To an operations manager the critical customer

To an operations manager the “critical customer” is: (select one and explain your answer)

a. The person who buys a product

b. The person who has the greatest impact on design, sales and growth opportunities for the product

c. The Echelon 1 customer

d. The person who uses the product.

e. None of the above

Explain your answer

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Operation Management: To an operations manager the critical customer

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