Patience and Quantification, Bill O’Brien (former CEO of the Hanover Insurance Company) stated the following principles, “Time periods for measurement must be congruent with the gestation period of the learning.” And, “Measure quantitatively that which should be quantified; measure qualitatively that which should not be quantified.” Discuss whether or not you have seen healthcare projects be short lived, because of the impatience of leadership to see results and/or using the wrong measures to determine the success of a project.