Most airlines have either been pressured to create or have created on their own, a Passenger Bill of Rights. This is usually a short list of the responsibilities the airline has to its customers. The list should include everything from passenger rights when a passenger is "bumped" or has a flight canceled, to lost baggage.
You may want to search the web sites of airlines for some ideas. You may use a "bulleted list" to keep the document from being too wordy. Keep the language concise and clear. Provide your airline name and submit ONE statement per team by the end of the module week. Keep a copy for your firm's records.