Case: TUFS
This case takes a "horizontal" slice through a number of coexistent issues (see Appendix A for a more detailed discussion of these). As a result, the challenge is "knowing where to start" - just as it is in real organizations - and this requires detective work.
After reading the case please respond to the questions below.
Discussion Questions
- Should Northern have invested in TUFS"?
- What went wrong with the TUFS investment and what can be done to prevent these problems in the future?
- What does Northern need to do to realize the benefits that were projected for TUFS?
- How can they measure these benefits?