Think of a specific time when you've used active listening and productive statements to help resolve a conflict. Specifically describe how your use of I-statements, assertive statements such as "that's not okay, that's unacceptable" or "if you continue to..., I will" boundary consequence statements, compromise, or a listening technique (questioning, analyzing, paraphrasing, empathizing, supporting, evaluating, or advising) helped you to calm down and manage the conflict productively.