Think of a service activity at your workplace or at a place, Operation Management

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Think of a service activity at your workplace or at a place

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Think of a service activity at your workplace or at a place where you do business. Construct and submit with your response a Value-Added versus Non-Value-Added flow chart like the one above. Explain the activity and the value added and non value added chart that you constructed.

Assume you are the manager responsible for this activity. What are your initial thoughts about what the chart tells you about the service process? Thinking about process improvement and six sigma what would you do next?

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