1. Think about the service you have received in the food and beverage industry. We experience good and bad customer service. Share two good service experiences and two bad service experiences. Also, tell you think you can fix the bad experiences as a manager?
2. For public sector negotiations in which strikes are illegal and bargaining impasses are instead resolved through arbitration, mediation, or fact-finding, which elements of the strike contingency plans presented in this box are unnecessary? Which elements should still be completed?