1. Antitrust laws are intended to limit anticompetitive behavior, do you think it intended result has been accomplished and whether this is good or bad for business?
2. Think about all the consumer protection laws and the added costs for businesses to ensure compliance. Have we gone too far with these laws, or do we need more regulation to ensure consumer protection?
3. When we speak about understanding the “voice of the customer” what is meant by determining “target characteristics”? What other information or data could be included in an organization’s VOC? Why is a VOC considered a dynamic system?