But how many times do you all do these things? It's so easy to dash off a text or email and have that task behind us.
What about when you need to really reach the person you are communicating with? We all have tools we use to say something a little less harshly than maybe we'd like. We don't want to be seen as that person who is mean spirited or negative. But, let's face it, at times, you have to be that person.
There's often a hairline difference between assertive behavior and aggressive behavior. When is each necessary to communication? And how do you know?