1. The vice president of accounting says to you, the IT director, "This systems development life cycle stuff takes too long." She tells you that her people know what they are doing and that all systems requests coming from her department are necessary and important to the organization. She suggests that the IT department bypass the initial steps for any accounting department request and immediately get to work at the solution. What would you say to her?
2. One of your coworkers says, “Mission statements are nice, but they really don’t change things down here in our department where the work gets done.” How would you reply?