1. The use of computers makes people feel less inhibited, more impatient in what they say, and more likely to engage in __________.
a. the mum effect
b. information overload
c. flaming
d. collaborative approaches
e. feedback.
2. When Sam cannot listen objectively to Tinesha due to a lack of trust, he is experiencing an interpersonal barrier to communication.
a. True
b. False
3. The ability to listen well is a distinct asset to anyone whose job involves a large proportion of their time spent communicating with other people.
a. True
b. False