1. ______ is a mini-culture within an organization that can reflect the values and beliefs of a specific segment of an organization, formed along lines, such as established departments and geographic regions.
a. Dominant organizational culture
b. Organizational culture
c. A code of conduct
d. Organizational sub-culture
2. The two approaches that may be taken to improve quality are the ________ and ________ approaches.
a. Baldridge, Deming
b. innovation, creativity
c. evolutionary, revolutionary
d. efficiency, effectiveness
e. reengineering, incremental improvement