Management and Leadership Role in Developing a Quality Culture
The textbook author asserts that creating a culture for quality and performance excellence is not rocket science. Some students describe organizations and managers where they work that do have a culture for quality and performance excellence, but too many students describe organizations and managers that do not have such cultures and are not likely to change. The fact that you will soon receive a business degree suggests that you already are, or hope to become, a manager. Thinking about this course:
1. Explain what knowledge, experience, and/or skills you possess that will help you create a culture for quality and performance excellence.
2. Explain what knowledge, experience, and/or skills you need to develop in order to be better able to create a culture for quality and performance excellence. Then outline your plan for doing so.