(1) The text presents three demand forecasting models. The concept of collaborative planning, forecasting, and replenishment (CPFR) is also briefly presented. Discuss how these two concepts form just one aspect of a true integrated logistics process. What are some of the issues that may become apparent when implementing CPFR?
(2) The previous chapter addresses the critical role of information technology in managing logistics. Go to the website for Oracle, SAP, IBM, or another software firm and briefly describe what you find about their demand management or order management products in terms of their capabilities and proposed benefits.