1. The term ‘customer engagement’ refers to:
a: customers’ involvement in the early design and improvement of products.
b: the strategic alliances of organizations with customers who share common values.
c: the expectations that define the quality of customer contact with an organization.
d: customers’ investment in or commitment to a brand and product offerings.
2. Please explain the use of locked phone status and analysis it, also the future trends in Canada.
3. What role should government regulators have in the brokerage industry? Why do you think the regulators were not more active before the 2008 financial crisis?