1. The strategic management of HR requires measuring the effectiveness of HR functions to provide a foundation to decide
Which skills of HR employees need upgrading
How to best market HR's support services to internal customers
Whether the HR unit is making optimum use of its budget
All of the above
2. For which of the following jobs would a Pareto chart be most useful?
Trying to determine prevention costs
Trying to get a handle on an overwhelming number of customers’ complaints
Trying to determine if every defect in a product is found
Trying to get a handle of the confidence interval of the proportion of defects