The steps to help companies to swiftly get onto road to service supply chain excellence are listed below:
1. Understand your service supply chain.
2. Determine the needs of your customers and convey those needs down the supply chain.
3. Obtain high quality suppliers
4. Maintain a competitive advantage by offering high value.
As Wal-Mart is considering expanding in Russia, explain how would you implement those 4 steps in there.