1. The difference between the upper specification and lower specification for a sheet metal stamping process process is 0.52 cm. The standard deviation of the process is 0.09 cm. What is the process capability ratio (Cp) for this process? (Displayyour answer to two decimal places.)
2. Imagine a colleague just found out her presentation is going to be teleconferenced to executives in the Japan and India offices. She has now asked you for advise on what to wear, how to speak to both the audience in the room and on the monitors, etc. Draft another document that explains to your colleague how she can effectively use electronic media to enhance her presentation.