The shoppers of a grocery store in a local area of a large


The shoppers of a grocery store in a local area of a large cityoften spend $30 per week visit; they shop each year on a weekly basis (52 weeks/year); the grocery store has a 10% gross margin and a 20% customer defection rate.

Calculate the value of a loyal customer per year for the grocery store.

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Operation Management: The shoppers of a grocery store in a local area of a large
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