Quality Management
Note: Support your answer with proper sketches, diagrams.
1. The seven basic tools of Quality for the purpose of improvement are an important aspect of Strategic Quality planning. List these basic tools and develop a logical map of order for the implementation of these tools.
2. Quality Function Deployment (QFD) is a means for implementing customer needs into functional design. The mission of ABC Audio LLC is to deliver high-performing, rugged and reliable quality audio products to its customers. Design and explain step by step QFD processto achieve the mission of ABC Audio LLC.
3. One way to improve perceptions of quality is to improve the process of delivery of the serviceby Services Blueprinting. Identify any one small service business (like Rent- A- car, Insurance agency, Laundry etc.) and prepare the Service Blueprint for the organization.