An analysis was recently carried out to assess the effects of competency similarity and new service performance on the reputation durability of service companies.
The results of a two-factor analysis of variance, with interaction of factors, is given below. Completely interpret and explain these findings.
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Source
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Df
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F Statistic
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|
Competence similarity (CS)
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1
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0.01
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|
New Service Performance (P)
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1
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0.65
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CS X P
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1
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5.71
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Error
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313
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